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Home > Services & Support > Faqs
Frequently Asked Questions
What are Key Business Areas?
Key Business Areas can be defined in a number of ways
- Things an organisation must accomplish to achieve its objectives.
- What an organisation must be competent (good at) to be successful.
- Things that are critical to the success of the organistaion.
Some examples.
We must be good at
- Selling Our Goods
- Managing Our Stock
- Prospecting For New Business
- Managing Our Finances
- Controlling our Debtors
- Marketing Our Business
We then break these down to more specific items such as:
Managing Our Stock
- Purchasing The Right Goods
- Maintaining Stock Levels
Marketing Our Business
- LocalNewspaper Presence
- Direct Mail
Can I produce Policies and Procedures without first creating the Key Business Areas?
No, it is important that every thing flows down from the Key Business Areas otherwise structure will be lost.
What is the best method to get started?
Use the Set Up Expert and that will give you a step by step process to get you under way.
I haven't yet registered and am currently using TKO.... will I lose my data once I register the product?
No, when you register TKO you will simply be provided with a release code to unlock the software for continued use.
Can I add pictures to shapes in the flow chart?
Yes, go into the flow chart editor double click a shape, select the image tab and browse to select the image that you want to embedd.
What is the best way to send a completed business manual via email?
The best way is to output the manaul to a PDF file then attach that file to the email.
I have a number of staff who share the same role.... can multiple staff be assigned to one role?
Yes, go to the Assign Staff to Roles page, highlight a role then add as many staff as you wish to that role.
Can I copy and paste from another word processing program into the Policies and Procedures edit control?
Yes, but be aware that sometimes the formatting will change. Standard formats are usually no problem
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